I spoke with Jonah before placing my order to make sure I was ordering the correct product, and he was extremely helpful from the start. I placed my order with what I thought was plenty of lead time, but as my departure date got closer, I reached back out to check on the status. Jonah assured me that my rain fly would arrive before I left, even if they had to overnight it—and that’s exactly what they did.
I really appreciated the honesty, communication, and follow-through from Jonah and SnowTrekker. That level of customer service is becoming harder and harder to find these days, and they absolutely delivered on their word.
The rain fly fit my tent exactly as designed and worked great. We experienced several days of rain showers while camping in the Pacific Northwest, and it helped keep us and our gear dry throughout the trip.
I highly recommend doing business with SnowTrekker. They provide excellent customer service, stand behind what they tell you, and build high-quality products. I’ll definitely do business with them again.
