Snowtrekker Warranty

Snowtrekker has built its reputation by designing and manufacturing tents that exceed our customers’ expectations for quality, durability and customer service.  Our 3-year non-transferable warranty covers manufacturing defects* in materials and workmanship for 3 years from the original owner’s date of purchase.

Snowtrekker Tents will repair or replace at its discretion any manufacturing defects in its products free of charge.  The Snowtrekker warranty does not cover damage caused by normal wear and tear**, snow load (snow must be clear from the roof in heavy snowfall conditions), high winds, improper care or cleaning, non-standard usage, negligence, or accidents (fire, lost, stolen).  Tents must be anchored to the ground either with snow or stakes, fully guyed out with vertical pickets installed.  Door must be closed in high wind conditions.  Snow must be cleared from the roof in heavy snowfall conditions. Damage caused by leaving tent set up in damp high moisture environments for extended periods may cause mildew and degradation of fabric and is not covered by warranty.  Stoves must be positioned 20 inches from all walls of the tent. Failure to follow these directions will void any warranty claims in these situations.

Product must be purchased from Snowtrekker or an authorized Snowtrekker dealer.

Warranty claims must be submitted to Snowtrekker with photographs of the manufacturing defect.  Tents can be submitted for evaluation and if a manufacturing defect is found the customer will be reimbursed for shipping.

If there is any damage in the shipping process to you, we must be notified within 3 days with supporting photos, including photos of the box.  It is advisable if the packaging is damaged that you take photos before opening. 

Save the package that was damaged.

Non warranty damage can be repaired.  Fill out the contact form and we will work with you to provide a repair quote.

MANUFACTURING DEFECTS
A manufacturing defect exists if the product departs from its intended design and specification during manufacturing. Defective materials (zippers, fabric, etc.) or workmanship (seams, construction, etc.) are covered by the Snowtrekker warranty for 3 years from the original owner’s date of purchase.

WEAR AND TEAR
Wear and tear is damage that naturally and inevitably occurs as the result of normal use. Moving parts will wear out and fabrics with deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.